FURNITURE & OVERSIZED:
Most of our furniture and oversized decor items will be shipped directly from our vendors and delivered third-party by a delivery service provider during their weekday operating hours. If in stock and delivery is not defined in the details section of the listing, most pieces ship within 1-3 weeks of order receipt. Transit typically takes 2-15 business days barring any delays. This timeframe includes hub transfers, sorting, and inspections. Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to schedule a time that works for you to deliver your piece.
Please note: If your order includes items with varying lead times, your order may ship together once all items are completed, unless otherwise requested or noted.
All oversized items include Threshold delivery. Threshold is defined as the carrier delivering your item to your exterior front door, main entrance, or garage.
For Over-The-Threshold, or White Glove delivery service, please contact us to obtain a shipping quote before placing your order. Once you have placed your order, delivery methods cannot be changed.
If the item is back-ordered, the estimated in-stock date will be provided in the descriptions. These are typically accurate, but delays do occur. Once an item is back in stock, the item will follow the above shipping process.
Rugs purchased online are accepted, as long as contact is made within 7 days of receiving your item, and it is in a new, unused condition and in its original packaging. Rugs is subject to inspection, and once it is determined that it is in its original condition, a refund will be issued. All rug returns are subject to a 5% restocking fee. Return shipping/return postage will be at the customer's expense.
Rugs purchased in-store, as well as online for in-store pick up are final sale and thus returns are not accepted. We encourage you to visit our store in person to view our stocked rugs before purchasing.
If an item is delivered damaged, please contact us within 7 days of receipt we will be happy to coordinate a replacement.
We have many of our rug samples available in-store. Please visit our Main Street location and we would be happy to assist you in finding your perfect rug! If you would like to inquire about ordering a sample, please contact us and we will be happy to assist you.