Refund policy

FURNITURE & MIRRORS:
Furniture orders may be cancelled within 24 hours of submitting the order. All furniture sales are final after this cancellation window. Please note, backorder dates are subject to change based on manufacturer production. We will provide notifications on impacted items as soon as we receive them. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery.

If a defect is discovered and/or delivery is refused, please contact us within 48 hours. We will work to schedule a replacement and ensure you are satisfied with delivery.

Please note that some of our items are one of a kind, salvaged and/or made from natural materials. In this case, some natural variations are expected, and these items are typically noted in the descriptions.

RUGS:
Returns are accepted, as long as contact is made within 7 days of receiving your item, and it is in a new, unused condition. Return Shipping/Return Postage will be at the customers expense. Some items are subject to a 25% restocking fee, so please contact us for further assistance.

If an item is delivered damaged, please contact us during store hours and we will be happy to coordinate a replacement.

IN STOCK DECOR:
Returns are accepted as long as the shipment is postmarked within 15 days of receiving your item, and returned in new, unused condition. If there is a problem with your order, we would love the opportunity to make it right! Please contact us during store hours (724-761-4000), at support@thenuelook.com, or fill out our contact form for further assistance!

Once an order has been placed for an in-stock item, generally cancellations cannot be submitted. Please contact us for any questions regarding your order!

Please contact us during store hours via phone (724-761-4000), at support@thenuelook.com, or fill out our contact form for further assistance.