FURNITURE & OVERSIZED:
Most of our furniture and oversized decor items will be shipped directly from our vendors and delivered third-party by a delivery service provider during their weekday operating hours. If in stock and delivery is not defined in the details section of the listing, most pieces ship within 1-3 weeks of order receipt. Transit typically takes 2-15 business days barring any delays. This timeframe includes hub transfers, sorting, and inspections. Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to schedule a time that works for you to deliver your piece.
Please note: If your order includes items with varying lead times, your order may ship together once all items are completed, unless otherwise requested or noted.
All oversized items include Threshold delivery. Threshold is defined as the carrier delivering your item to your exterior front door, main entrance, or garage.
For Over-The-Threshold, or White Glove delivery service, please contact us to obtain a shipping quote before placing your order. Once you have placed your order, delivery methods cannot be changed.
If the item is back-ordered, the estimated in-stock date will be provided in the descriptions. These are typically accurate, but delays do occur. Once an item is back in stock, the item will follow the above shipping process.
Made to order items cannot be cancelled once the order has been placed.
If a defect is discovered, please contact us within 48 hours. We will work to schedule a replacement and ensure you are satisfied with delivery.
Please note that some of our items are one of a kind, salvaged and/or made from natural materials. In this case, some natural variations are expected, and these items are typically noted in the descriptions.